Privacy

Privacy statement

FMO is committed to protecting the privacy and security of your personal information. This statement applies to our use of the personal data of the visitors of our website.

Financierings-Maatschappij voor Ontwikkelingslanden N.V. (FMO) is the data controller of the personal data processed as described in this statement. You can find the FMO contact details on the last page of this statement.

In this privacy statement we explain why and how we use your personal information, your rights regarding this data, and the protections we have in place to safeguard it.

In this privacy statement you can read:

1. What personal information we collect, use and store

Website analysis

When you visit our website, we will anonymously analyze which pages are visited, how long visitors are on each page, and where visitors leave the website. We cannot see or identify who you are. We also collect information when your browser is providing this to us, such as what time somebody visits the website, what device is being used (such as a tablet, phone, or desktop computer), from which country and other data. This data can also not be linked to you directly.

Contact

Our website offers the possibility to contact us. Information we can collect and use are: your name, e-mail address, company that you work for, region and country and your question.

2. Why we use your personal data and our legal grounds for processing

Subject to applicable law, your personal data may be stored and processed by us or one of our dedicated partners as explained in this paragraph.

Website visitors

We use your information to be able to answer your question or request when you contact us via the website
To maintain our website (including solving performance issues and testing) and to make the website more user-friendly, to keep it relevant and improve the user experience. For analyzing the use of the FMO website, we are placing cookies on your computer, mobile phone or other device. Some cookies are only placed after you give us explicit consent. Please read our Cookie Statement for more information about the cookies we use.
For your convenience, we have provided links to certain third-party websites, and/or videos. If you choose to visit a third party’s site, please be aware that the third party’s privacy policy, and not FMO’s, will govern your activities and any information you disclose while visiting their site. Please consult their privacy policies to know how they treat your privacy.

We process the above personal data because it is in our legitimate interests to do so (to increase traffic to our website) without your right to e.g. privacy prevailing, to comply with legal obligations that we are subject to or on the basis of your consent.

3. How FMO collects the information

We collect your personal information directly from you. You will usually provide this information through your email with a specific request.

4. How long FMO keeps your information

We will store your personal information for as long as is required or reasonably necessary for the purposes for which it was collected, as explained in this Privacy Statement. Schedule 1 to this Statement includes an overview of the applicable retention terms. If we no longer need the personal data for the purposes for which it was collected, we may still retain the data for archiving, for handling complaints or for use in legal proceedings or to comply with the requests of competent legal authorities, for historical or scientific research, or for statistical purposes.

5. With whom FMO shares your information

For the above purposes, personal information may be transferred within or outside of the jurisdiction, either within FMO or to third parties, including, but not limited to:

certain third parties including suppliers and service providers. We have in place certain agreed additional safeguards to protect your information and have agreed data processing agreements with our suppliers.
FMO may disclose personal information when required by law or court order, or as requested by any government, regulator, or law enforcement authority/agency.
Sometimes we organize the event with partners. In that case you are informed about the possible sharing of information with these partners.

Where FMO transfers personal information internally within FMO or to any third party between different jurisdictions, including, but not limited to, transfers outside of the European Economic Area (EEA), and to other jurisdictions that have not been deemed to offer adequate protection, for the purposes outlined in this document, we will take appropriate steps to ensure that there is an adequate level of protection for personal information in place in accordance with applicable legal requirements. (For example, concluding additional contracts or (technical) measures in case of transfers outside the EEA.)

6. How we protect your personal data

Personal Data held by us will be kept confidential in accordance with data protection laws and applicable FMO policies and procedures.

We will take appropriate security measurements to ensure that personal data is kept secure and safe from any loss or unauthorized disclosure or use.

(Suspected) data breaches can be reported through DPO@fmo.nl)

7. What privacy rights you have

You have a number of legal rights in relation to the personal data that we hold about you.

These rights include:

the right to obtain information regarding the processing of your personal data and access to the personal data which we hold about you
the right to withdraw your consent to our processing of your personal data at any time
in some circumstances, the right to receive some personal data in a structured, commonly-used and machine-readable format and/or to request that we transmit those data to a third party, where this is technically feasible
the right to request that we correct your personal data if it is inaccurate or incomplete
the right to request that we erase your personal data in certain circumstances
the right to request that we restrict our processing of your personal data in certain circumstances
when we are processing on the grounds of legitimate interest, the right to object to the processing, meaning we must stop unless we have an overriding reason which will be communicated to you
you also have the right not to be subject to decisions which are based solely on automated processing, unless e.g. sufficient suitable measures have been implemented to safeguard your rights, including the right to obtain human intervention as required.

How to exercise your rights
If you would like to exercise any of these rights, or if you have any concerns about how your personal data is handled by us, or wish to raise a complaint on how we have handled your personal data, you may contact us via email at: DPO@fmo.nl.

Privacy complaints
If you have a complaint, we’d like to hear about it so we can try to find a solution first. You always have the right to lodge a complaint with the applicable data protection authority. For the Netherlands, this is the Autoriteit Persoonsgegevens (T: +31 88 - 1805 250 or https://autoriteitpersoonsgegevens.nl/nl/meldingsformulier-klachten).

To protect your privacy, we will take steps to verify your identity before fulfilling your request; this can mean that we ask you to meet us in person in the office or ask you to identify yourself first.

8. How and when we update this privacy statement

FMO can change the privacy statement at any moment. We will make an announcement of these changes on our website. Older versions of our privacy statement will be stored in our archives. To view an older version of the privacy statement, please contact info@fmo.nl.

Questions about this privacy statement can be directed to our Data Protection Officer DPO@fmo.nl.

You can also reach us at the following address:

FMO - Netherlands Development Finance Company
Privacy Officer/ Compliance department
Anna van Saksenlaan 71
2593 HW The Hague
The Netherlands

Version March 2023